Do the photos actually match the figure I'll receive?
Every photo is either from the official manufacturer or our own inventory, what you see on the product page is exactly what ships to you
Is this an official figure or a bootleg?
Official only. We source directly from licensed distributors, Bandai, Funimation, and others.
How can I contact you?
You can email me at dafheenstore@gmail.com where we will get back to you within 24 hours
Where Do you ship?
America and Canada
Where do you ship from?
We ship from America.
Can I change or cancel my order?
Yes, you can change or cancel your order up to 12 hours after placing it
How do I confirm the content of my order?
you should be emailed right after purchase with your receipt, once the order ships you will be emailed tracking info for your order.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
How long will it take to receive my order?
orders may take between 2 to 4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received item that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or with debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.